Refund policy

We want you to love your Road Critters tail. If something isn't right, we'll make it right.

30-day returns

You have 30 days from the day your order is delivered to contact us about a return or any problem with your order.

Holiday returns

Orders placed between November 1 and December 31 can be returned until January 31 of the following year, so a gift can still be returned after the holidays.

Damaged, defective or wrong item

If your tail arrives damaged, stops working, or you received the wrong item, write to us within 30 days of delivery. Include your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, your choice. You don't need to send the item back and you pay nothing for shipping.

Changed your mind

If you simply don't want the item anymore, you can return it within the return window. The item must be unused and in its original packaging.

Contact us first and we'll reply with return instructions and the return address. Please don't send anything back before you hear from us, otherwise we can't match the package to your order. Our return warehouse may be outside the United States, so please check the shipping cost before you send the package.

Return shipping is paid by the customer and is not refunded. Once the item reaches us and we check it, we refund the full price of the item.

How refunds work

Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take 5 to 10 business days for the money to show up.

Cancelling or changing an order

Need to cancel or change your order? Contact us as soon as possible. We can change or cancel it until it ships. After it ships, the steps above apply.

Your rights

This policy doesn't limit any rights you have under consumer protection laws.

Contact us

Questions about a return or refund? Reach us through our contact page and include your order number.